Common Questions Answered
Still Have a Question? and What This Page Covers.
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Still Have a Question?
If your question is not listed here, the quickest way to get an answer is to open the live chat window in the lobby. The support team speaks both English and Bahasa, and they can handle anything from technical issues to account queries. You can also check the terms section at the bottom of the site for the full set of rules. That document covers everything in detail, including bonus conditions and withdrawal procedures that go beyond what this page covers.
What This Page Covers
This page gathers the questions most often asked by players using the platform. From payment timing to account rules, each answer is written to give you a clear, practical explanation without extra detail. We have kept the language plain and direct. If you are new to online gaming or just want a quick refresher on how things work here, these eight topics cover the essentials you will run into most often.
Also worth a look: Arcade Games, Online Slots, Fishing Games, promotions, and the blog.
Quick answers
How do I set a deposit limit?
Once the limit you set is hit during a session, the site will block further deposits until the limit period resets. You choose the amount and the timeframe in your account settings. The restriction applies across all payment methods you have saved.
Does a deposit cost anything?
Any charge comes from the payment channel, not from the site, and it is shown at the cashier before the transfer is confirmed. Boost and Bank transfer each set their own.
How long do withdrawals take?
Most withdrawals are processed within 24 hours after approval. E-wallet transfers through Touch 'n Go or GrabPay usually arrive in a few hours, while bank transfers may take one to two business days depending on your bank.
Where does a withdrawal land?
Back through the funding channel in most cases — Boost and Bank transfer among them. Where that is not possible the cashier says so before the request is made.
Does it work on mobile?
Yes — the mobile web build runs in any browser with no install required. The arcade games and online slots pages load the same way.
What is a turnover requirement?
If you do not clear the turnover requirement, you cannot withdraw any winnings linked to the bonus. It is the total amount you need to bet before bonus funds become withdrawable cash. For example, a 10x turnover means you must wager ten times the bonus amount.